Telephone Trading

Live clients may trade over the telephone 24 hours a trading day. When trading via phone, our dealers will quote the same tight spreads available via the dealing platform. All trades executed via the phone are subject to a pre-deal margin availability check and will be manually entered into the customer's account for integrated P&L analysis and reporting. All telephone calls are recorded for the safety of both parties.

Phone Dealing Procedure

• Immediately state your ID and Password.
• State your interest. Always be sure to include the number of lots and the currency pair you are interested in.
  Example: "I would like a price on 3 lots of Euro/USD."
• The Dealer will then provide a 2-way price quote.
  Example: "Euro/USD is 1.2416/20" (the first number being the bid, the second the offer)
• State your trade.
  Example: "At 1.2416, I sell 3 lots of Euro/USD,"
  or
  "At 1.2420, I buy 3 lots of Euro/USD"
• If you do not wish to deal at the quoted levels, simply say "Nothing done", hang up and call again later. Or, place a limit or stop order at your desired level.
• Remember: A price given is the dealing price at that time; haggling is not allowed nor are Traders allowed to remain on the phone until the price changes.
• It is important to remember that Dealing Desk phone lines are reserved for dealing/order purposes only, and that proper Phone Dealing Procedures be observed at all times. All other inquiries, such as account issues or general information, can be addressed through our global contact support.